QA Manager

Description Quality Manager Department: Operations

Location: Head Office – Lewes, East Sussex (Full-time, On-site)

Reporting To: Technical Director About us We are a mission-driven, fast-growing wellness brand offering an award-winning range of collagen, supplements, and functional blends. Rooted in traditional wisdom and validated by science, our daily rituals support our community in nurturing whole-body health.

Recognised in The Sunday Times 100 fastest-growing private companies for three consecutive years and highly ranked in the Oresa Retail Growth Index, our growth reflects the exceptional quality of our products, our community focus, and our operational discipline.

Social and environmental responsibility is central to everything we do. As a certified B Corp and a member of 1% for the Planet, we direct a portion of all revenue to environmental and social causes.

The Role As Quality Manager, you will lead the day-to-day quality operations at the core of our Quality Management System (QMS), encompassing product, packaging, manufacturing, and distribution.

This role delivers hands-on quality control (QC), verification, and supplier assurance to ensure our products remain safe, compliant, and consistently high quality—from raw ingredient arrival through to finished goods release.

Working closely with the Technical Director, Operations team, third-party manufacturers (3PMs), and suppliers, you will maintain robust quality controls, records, and processes that safeguard our brand, protect consumers, and drive our certification roadmap and international expansion.

Key Responsibilities 1. Quality Control & Verification Goods-In & Raw Materials: Perform rigorous incoming checks on ingredients and packaging, including specification compliance, Certificate of Analysis (CoA) verification, and test result reviews.

Finished Goods Release: Apply strict brand release criteria, ensuring thorough verification of labels, pack copy artwork, coding, storage conditions, and shelf-life compliance.

Testing & Trend Analysis: Execute routine QMS testing and monitoring plans. Perform trend analysis (e.g., microbiological and heavy-metal testing) and promptly escalate out-of-trend results with corrective recommendations.

Horizon Scanning: Monitor industry developments, regulatory changes, and emerging risks to update ingredient and product risk assessments.

• Complaints, Incidents & CAPA Complaint Management: Oversee the end-to-end investigation and resolution of consumer and retail quality complaints, conducting thorough root-cause analysis (RCA).